ERPNext AMC and support: go-live is a milestone, not the finish line.
Software that isn't maintained slowly stops serving the business. Our Annual Maintenance Contracts keep your ERPNext and Frappe systems reliable, secure and evolving, supported by a team that already knows every corner of your setup.
What's included
- Issue resolution: bug fixes and troubleshooting within defined SLAs.
- System health and updates: patches, version upgrades and performance monitoring.
- User support: help for your team when they need it, from people who know your build.
- Enhancements: a channel for continuous improvement and small change requests.
- Advisory: periodic reviews so your system keeps pace with your business.
How our AMC works
We price support per ticket, not per month of "availability", so you pay for what you actually use.
Pick a monthly bucket
Sized to your usage, for example 15 tickets a month.
Raise tickets
By email or through our helpdesk. Every ticket is logged and tracked.
Extra tickets cost the same
Overflow tickets are priced the same as bucket tickets. There's no premium.
A monthly report
Shows tickets raised and resolved, SLA adherence and our recommendations.
Change requests, audit queries and new features are quoted separately.
Response times (SLA)
Mon–Fri, 9 AM–6 PM IST, with weekend and holiday on-call for P1.
Critical
Can't invoice, payroll blocked, system down.
- First response
- 1 hour
- Target resolution
- Same business day
High
A report is wrong or a workflow is stuck.
- First response
- 4 hours
- Target resolution
- 2 business days
Normal
How-to questions and minor fixes.
- First response
- 1 business day
- Target resolution
- 5 business days
Plans
Buckets start from 15 tickets a month and are sized to your modules and volume. We quote after a short review of your system.
Monthly ticket bucket
From 15 tickets a month, sized to your modules and volume.
Quarterly and annual plans
Prefer a longer commitment? Quarterly and annual plans are available.
Change requests and new features
Change requests, audit queries and new features sit outside the bucket and are quoted separately.
Who we support
- Systems we implemented, and ERPNext systems built by someone else. For those, we start with a health check.
- ERPNext, Frappe HR, Frappe CRM and custom Frappe apps.
Why an AMC with Innovatron
Clear SLAs
You know exactly what response and resolution to expect.
Continuity
The team that supports you understands how your system was built.
A living roadmap
Support is more than firefighting. It's steady, planned improvement.
Predictable cost
Annual coverage instead of unpredictable break-fix bills.
Frequently asked questions
Do you support ERPNext implemented by another partner?
Yes. We begin with a 1–2 week health check and a documentation pass.
Are version upgrades included?
Minor updates and patches, yes. Major version upgrades (for example v15 to v16) are planned and quoted as a project.
What counts as a ticket?
One issue or one question. A P1 counts as two tickets, because of the standby effort.
Related services
Keep your system healthy.
Request an AMC proposal and get SLA-backed support from a team that already knows your setup.